ServiceNow Software Engineer II

The ServiceNow Software Engineer II plays a crucial role in developing and maintaining code within the ServiceNow platform. This position involves implementing new features, enhancing performance, and ensuring the overall maintainability of the platform. Collaboration with cross-functional teams and participation in Agile ceremonies are key components of this role, as well as providing support throughout the lifecycle of the platform.

Key Responsibilities:

• Utilize your technical and procedural skills to support the team in ServiceNow and other relevant systems.
• Engage in design and development discussions, contributing to the conceptualization of software engineering outcomes.
• Adhere to technical strategies, policies, standards, and practices.
• Develop integrations between ServiceNow and enterprise systems using REST APIs, MID Server, and Integration Hub.
• Maintain and optimize ServiceNow applications for high performance and reliability.
• Identify automation opportunities and recommend improvements.
• Ensure compliance with IT security policies and best practices in ServiceNow implementations.
• Assist in upgrades and enhancements of the ServiceNow platform.
• Participate in peer reviews and provide feedback on colleagues' work.
• Assist in estimating features and technical requirements in terms of resources, time, and outcomes.
• Provide technical support for existing and new functionalities, including troubleshooting and enhancements.
• Document processes to capture best practices for repeatable success.
• Communicate updates, challenges, and concerns to team members, managers, product owners, and key stakeholders.

Minimum Qualifications:

• Bachelor's degree in a related discipline with a minimum of 2 years of experience in a related field. Candidates may also possess a master's degree with up to 2 years' experience, or have 14 years' relevant work experience.
• 2-4 years of experience in ServiceNow development or enterprise software development.
• Proficiency in JavaScript, Glide Scripting, and API development.
• Hands-on experience with ServiceNow modules such as ITSM, ITOM, ITAM, HRSD, and App Engine.
• Experience with integration methods including REST APIs and Flow Designer.
• Familiarity with ServiceNow Scoped Applications and App Engine development.
• Understanding of ServiceNow data structures, table relationships, and ACLs.
• Strong analytical and troubleshooting skills.
• Experience in Agile development principles.
• ServiceNow Certified System Administrator (CSA) and/or Certified Application Developer (CAD) Certifications are required.
• ServiceNow Micro or Implementation Certifications, as well as Agile Certifications, are a plus.

Compensation for this role ranges from $87,200.00 to $130,800.00 per year, based on factors such as the candidate's skills, knowledge, and location. Additional compensation may include an incentive program.

Benefits include flexible vacation time, seven paid holidays, up to 160 hours of annual wellness time, and additional paid time off for various circumstances like bereavement, voting, jury duty, volunteering, military, and parental leave.