EHR Help Desk Lead (Epic, ServiceNow, upervising or mentoring helpdesk teams, clinical workflows)

NCDHHS-764745

The EHR Helpdesk 3rd Shift (11PM EST 7:30 AM EST) Lead serves as the senior technical lead and subject matter expert for Epic-related support activities within the centralized IT Helpdesk. Experience supporting Epic EHR is required.

REQUIRED/DESIRED SKILLS Skills Required/ Desired Experience

Bachelor's degree in Information Technology, Health Informatics, or related field, or equivalent combination of education and experience. Required Minimum of 3 years supporting Epic and healthcare applications Required 3 Years Proficiency with ServiceNow Required 3 Years Experience supervising or mentoring helpdesk teams in a healthcare setting Required 3 Years Strong understanding of clinical workflows and healthcare operations. Highly desired