ServiceNow Program Manager_Hybrid Role in NJ and GA

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Position: Program Manager

Location: Atlanta, GA & New York City, NY

Experience Required: 10+ Years

(Including 3+ years managing ServiceNow engagements)

Job Summary:

We are seeking an experienced Program Manager to lead multiple ServiceNow projects for one or more key clients. The role involves managing full project lifecycle delivery, coordinating between stakeholders, and ensuring business alignment and quality outcomes.

Key Responsibilities:

• Manage end-to-end delivery of multiple concurrent ServiceNow projects (ITSM, ITOM, HRSD, IRM, CSM, etc.)
• Define project scope, objectives, timelines, resources, and success metrics
• Serve as the primary liaison between customer stakeholders, architects, and delivery teams
• Coordinate with onsite/offshore Solution Architects and Delivery Teams
• Lead governance, reporting, risk management, and issue resolution processes
• Facilitate Agile ceremonies or traditional PM processes depending on project model
• Ensure compliance with customer documentation and process standards
• Provide strategic insights to improve delivery quality and operations
• Support pre-sales and solutioning activities as required

Required Skills and Experience:

• 10+ years in IT project/program management
• 3+ years in ServiceNow-specific project leadership
• Deep understanding of ServiceNow platform/modules (ITSM, ITOM, HRSD, IRM, CSM)
• Experience with onshore-offshore delivery models
• Strong proficiency in tools such as Jira, MS Project, Smartsheet, or ServiceNow PPM
• Skilled in Agile, Scrum, and Waterfall methodologies
• Excellent stakeholder management, communication, and documentation skills

Preferred Skills:

• Familiarity with ServiceNow SDLC and delivery models
• Customer-facing consulting experience
• Background in enterprise SaaS platforms
• Knowledge of release management and best practices
• Experience working across multiple geographies and vendors

Additional Qualifications:

• Experience leading cross-functional teams (developers, BAs, scrum masters, QA)
• Project Management certification (e.g., PMP, PRINCE2 preferred)
• Proficient in risk mitigation and issue management
• Strong executive presence and ability to handle tough stakeholder conversations
• Clear and confident English communication skills (written and verbal)

Educational Requirements:

• Bachelor s Degree in Computer Science, Engineering, IT, or related field (Required)
• Master s in Management (Preferred)

Mandatory Requirements:

• 4 5 years of recent experience with ServiceNow programs and projects
• Hands-on experience with IT Service Management (ITSM) ServiceNow module
• Experience managing programs with a $2 3 million portfolio
• Excellent communication skills
• Experience with 3rd-party tool/software integration

Early response is appreciated

Thanks

Jaydeep Singh Raghav Empower Professionals

Fax: | 100 Franklin Square Drive Suite 104 | Somerset, NJ 08873

Certified NJ and NY Minority Business Enterprise (NMSDC)

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