ServiceNow FSM Technical/Functional Consultant

Role: ServiceNow FSM Technical Consultant

Location: Bothell, WA / Atlanta, GA (day1 onsite)

Contract

Job Summary:

We are seeking a skilled and experienced ServiceNow FSM Developer. The ideal candidate will have hands-on experience in designing, configuring, and developing custom solutions on the ServiceNow FSM module. You will work closely with business analysts, architects, and Customer stakeholders to build robust field service solutions that streamline operations and enhance customer satisfaction.

Key Responsibilities:

• Design, develop, and implement ServiceNow FSM solutions and custom applications.
• Configure and customize FSM components such as Work order management, Dispatcher workspace, Dynamic Scheduling, Planned Maintenance, Inventory management, Field agent mobile app, skills, and parts management.
• Develop integrations with third-party systems (ERP, GIS, GPS, etc.) using REST, SOAP, and MID Server.
• Automate workflows using Flow Designer and/or Business Rules, Script Includes, Client Scripts, etc.
• Collaborate with stakeholders to gather requirements and translate them into technical solutions.
• Maintain and enhance existing FSM configurations and functionalities.
• Troubleshoot and resolve technical issues and provide ongoing support.
• Ensure compliance with ServiceNow best practices and platform governance.

Required Skills & Certifications:

• Strong understanding of Field Operations, Dispatching, and Field Technician workflows.
• Experience with ServiceNow Agent Mobile App for FSM.
• Familiarity with ServiceNow integration tools and techniques.
• Understanding of FSM industry use cases (e.g., utilities, telecom, healthcare).
• Excellent communication and documentation skills.
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• Certified Implementation Specialist – FSM

Role: ServiceNow FSM Functional Consultant

Location: Bothell, WA / Atlanta, GA (day1 onsite)

Contract

Job Summary:

We are seeking a highly skilled and motivated ServiceNow FSM Functional Consultant or Business Analyst. You will work closely with developers, architects, and customer stakeholders to implement FSM solutions that will streamline field service operations in Customer’s organization and enhance customer satisfaction.

Key Responsibilities:

• Plan and drive of agenda for requirements workshop for FSM module features around Work order management, Dispatcher workspace, Dynamic Scheduling, Planned Maintenance, Inventory management, Field agent mobile app, skills, and parts management.
• Documentation of configuration requirements and user stories in Agile Development module of ServiceNow
• Review filled in data templates provided by Customer stakeholders and guide the stakeholders on data collection
• Collaborate with ServiceNow Developers and QA Consultants to ensure that the development and testing is done in accordance with this Statement of work
• Perform Functional Testing on the non-production instance before handing over to the QA Consultant for QA Testing
• Review and validate design and FRS deliverables
• Provide training to customer SMEs on features of ServiceNow FSM Module
• Provide inputs to Project Manager on activities, risks, issues, solutions
• Demonstrate and validate that the system performs both functionally and technically in accordance with the agreed configurations
• Ensure that scope deviation requests are documented and handed over to Project manager to be discussed in Steering Committee
• Participate in UAT with Customer stakeholders and drive the test cases with the UAT testers.
• Document all defects during UAT and collaborate with Technical Consultant for defect fixes and retesting.

Required Skills & Certifications:

• Previous project experience on implementing FSM module related to Work order management, Dispatcher workspace, Dynamic Scheduling, Planned Maintenance, Inventory management, Field agent mobile app, skills, and parts management.
• Strong understanding of Employee Center or Employee Center Pro.
• Understanding of HRSD industry use cases (e.g., utilities, telecom, healthcare).
• Excellent communication and documentation skills.
• ServiceNow Certified System Administrator (CSA)
• Certified Implementation Specialist – FSM

Regards

Shweta Sharma

shweta.sharma@msrtechnologies.com