ServiceNow Business Analyst

A company is looking for a ServiceNow Business Analyst (SPM) to bridge gaps between IT business needs and the ServiceNow platform. Key Responsibilities: Gather and analyze business requirements, documenting user stories and acceptance criteria for ServiceNow Identify opportunities for process improvements and automation while collaborating with governance bodies Act as a liaison between business teams and developers, facilitating communication and supporting user acceptance testing Required Qualifications: Strong knowledge of ServiceNow - Strategic Portfolio Management (SPM) Experience in business process analysis and workflow automation Ability to create user stories, process flows, and functional specifications Bachelor's degree in a related field is preferred; ServiceNow certifications are highly preferred Must be a US Citizen with the ability to obtain a Public Trust clearance