Lead ServiceNow Developer

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Job Title: Lead Software ServiceNow Developer (ServiceNow, DevOps, AI)

Location: Santa Clara, CA

Summary:

• We are seeking an experienced and driven Lead Software Developer to join our dynamic team.
• The ideal candidate will have hands-on expertise in ServiceNow, strong JavaScript skills, and working knowledge of DevOps practices.
• You will lead software design initiatives, conduct peer reviews, mentor developers, and contribute to our AI integration efforts.
• This role demands both strategic thinking and hands-on execution.

Key Responsibilities:

• Lead the design and development of scalable applications and ServiceNow solutions.
• Collaborate with stakeholders to define technical requirements and architectural decisions.
• Guide and mentor development teams, fostering best practices in clean code, design patterns, and secure coding.
• Perform code reviews and provide constructive feedback to ensure quality and consistency.
• Drive DevOps practices such as CI/CD, automated testing, and deployment pipelines.
• Oversee integrations between ServiceNow and other enterprise systems.Lead and contribute to AI/ML initiatives, including integrating AI services into existing platforms and developing intelligent automation solutions.
• Ensure performance, security, and compliance standards are met.
• Stay updated with emerging technologies and trends to inform future development.Required

Qualifications:

• Bachelor's or Master's degree in Computer Science, Engineering, or related field.8+ years of experience in software development, with 2+ years in a lead or senior role.
• Proven experience with ServiceNow development (Workflows, Catalogs, IntegrationHub, CMDB, etc.).
• Strong knowledge of JavaScript (ES6+) and ServiceNow scripting APIs.Solid understanding of DevOps principles, including containerization (Docker), CI/CD tools (e.g., Jenkins, GitHub Actions), and Infrastructure as Code.
• Experience in software design, architecture, and leading development teams.
• Familiarity with AI/ML tools and frameworks (e.g., TensorFlow, OpenAI, Azure Cognitive Services, etc.).
• Expertise in various architectural models, including domain-driven design, microservices-architecture, event-driven-architecture, and micro-frontend-architecture.
• Excellent communication skills and the ability to collaborate across cross-functional teams.

Preferred Qualifications:

• ServiceNow certifications (CSA, CAD, CIS-ITSM, etc.).
• Experience with other modern web technologies (e.g., React, Node.js).Familiarity with agile/scrum methodologies.
• Experience implementing AI-driven workflows or chatbots within enterprise platforms.