ServiceNow Architect with LSD module(Legal Service)

Jd

Skillset Required:

• Understanding of legal processes, including contract management, legal requests, and matter management
• Understanding of integration of legal service delivery (LSD) with third party applications.
• To have good communication and interpersonal skills for effective communication with client, technical and other project stakeholders.
• To have good documentation skills for effective documentation of the project related documents like process document, functional requirement specification document (FRS), test cases, training decks etc.
• To have knowledge on Microsoft visio for designing process workflows
• Expertise in Excel reporting
• Exceptional Customer service skills and client focus
• Coordination, negotiation, and persuasion skills
• Ability to work with all levels of client and internal resources
• Strong verbal and written communication skills with the ability to communicate technical information in non-technical language
• To have good/basic understanding on ServiceNow ITSM processes like Request Fulfilment, Incident Management, Problem Management, Change Management.
• Good hands-on experience with ServiceNow platform administration, implementation, or development is highly desirable.
• Certification in ServiceNow Legal Service Delivery is a plus.

Roles And Responsibilities

• To plan, implement and manage end to end project involving ServiceNow LSD
• Developing solutions that meet customer's business requirements and comply with ServiceNow OOB features and functionalities in adherence to best practices
• Possessing in-depth knowledge of ServiceNow LSD, including its configuration, customization, and accordingly tailoring the ServiceNow LSD platform to meet the specific needs of the legal team and organization.
• Working effectively with legal teams, IT staff, and end-users to ensure successful implementation and ongoing support.
• Designing and implementing automated workflows to streamline legal processes, such as contract management, legal requests, and matter management.
• Providing training and support to end-users on how to use the ServiceNow LSD platform.
• Tracking key performance indicators (KPIs) to measure the effectiveness of the legal service delivery.
• Knowledge of Legal terminology is desired.

Prior experience of law firm or legal department of companies is preferable.