ServiceNow SME

Overview

Position:ServiceNow SME Location:Albuquerque, NM Salary Range: $134,000 - $144,000 per year Clearance: No Clearance Required

KeyLogic is seeking a Subject Matter Expert in ServiceNow to support the IT program at a major national laboratory.

Responsibilities

• Consult on best practices, assess, and provide recommendations on process optimization, module design, user stories, testing.
• Design and Implement modules as requested bycustomer within ServiceNow, for example Virtual Agent and Chat Bot.
• Provide recommendations on optimizing the Service Desk and Employee Center.
• Develop workflows within the ServiceNow Modules to ensure integration with ITIL and KCS processes.
• Provide guidance for training employees on the uses of ServiceNow.
• Attend Implementation meetings.
• Provide guidance on the application of ServiceNow best practices.
• Provide guidance and documentation on configurability of ServiceNow.
• Review and assist with converting operational reporting into the ServiceNow module.

Qualifications

• Bachelor's degree in STEM field and 5 years related experience. In lieu of a Bachelor's degree an additional 6 years of job-related experience totaling 11 years of experience is applicable.
• Must be U.S. Citizen

About KeyLogic:

Supporting critical missions at the intersection of data and science, KeyLogic provides mission management, systems analysis, data analytics, digital transformation, and cybersecurity to customers in the energy, federal civilian, and defense sectors, with a 20+ year portfolio of successes supporting DOE, DOC, EPA, DOD, DHS, FBI, and other federal agencies challenged with complex missions. We help our customers solve the world's most challenging problems with unsurpassed anticipatory service.

KeyLogic employs over 600 team members, including systems designers, developers, data scientists, IT and cybersecurity specialists, engineers, mission experts, program managers, and more than 70 Ph.D. scientists. This multidisciplinary team works together solving challenging problems with anticipatory service-always staying one step ahead-benefiting our customers, and ultimately helping build a better world.

We are committed to the success of each customer's mission. We care enough to make their mission our mission and their success our success. We take technical service delivery to a level above our peers. Our anticipatory service is best-in-class.

KeyLogic is an Equal Opportunity/Equal Access Employer. KeyLogic is committed to a policy of non-discrimination against individuals on the basis of any legally protected status.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at ...@KeyLogic.com and let us know the nature of your request and your contact information. Request for accommodation will be considered on a case-by-case basis. Job Code: 2564