ServiceNow Systems Administrator Jobs

ServiceNow Systems Administrator

TS/SCI, CI Polygraph

Richardson, Texas

Seeking a ServiceNow Systems Administrator with Application Development experience. The position will maintain, support, and assist in the implementation and development of applications to enhance an existing ServiceNow platform. The program supports a Prime contractor and follows Continuous Integration and Continuous Delivery (CI/CD) practices within a DevSecOps framework. Work is conducted 100% on site in Richardson, Texas.

Required Skills:

• Must be US Citizen with a TS/SCI security clearance and a counterintelligence polygraph

• Possess DoD 8570 IAT Level II Cert – Security+

• Highly knowledgeable of Information Technology Infrastructure Library (ITIL) practices

• Experience deploying, maintaining & customizing IT Service Management (ITSM) products

• Proficient with IT Operations Management (ITOM) and ServiceNow Discovery

• Adept at resolving Incidents, addressing Problems, supporting Change Management, contributing to Knowledge Bases, and working with a Service Catalog

• Experience creating ServiceNow workflows, establishing business rules, and implementing User Interface (UI) features and integrations on the platform

• Prior programming work with Object Oriented Programming (OOP) through JavaScript

• Familiar with Web Service Integration (API Web Services), specifically RESTful API

• Proficiency with the Microsoft Office suite (Word, Excel, PowerPoint, SharePoint, Teams)

• Self-starter with the ability to work both independently and in a collaborative team

Desired Skills:

• Experience with Agile project management, Scrum methodology, and infrastructure architecture design for large scale enterprise environments

• Background in Systems Operations or Engineering supporting complex environment deployment and project management activities; preferably within the Intelligence Community

• Experience with databases and Structured Query Language (SQL): MySQL, MariaDB

• ServiceNow Certified Application Developer (CAD)

• ServiceNow Certified Systems Administrator (CSA)

Education Requirements:

• High school diploma (or equivalent) with 6 years of relevant experience OR

• Bachelor's degree (STEM preferred) with 2+ years of relevant experience