Senior ServiceNow Business Analyst

A company is looking for a Senior ServiceNow Business Analyst (Remote/Flexible). Key Responsibilities: Collaborate with stakeholders to define and document ServiceNow solutions that align with business needs Analyze business activity patterns to understand demand levels and ensure requirements are met Coordinate User Acceptance Testing (UAT) and support training, testing, and change management activities Qualifications: 5+ years' experience as a Business Analyst for Task/Workflow applications like ServiceNow Understanding of ITIL frameworks including Service Management and Change Management Experience in test plan creation and execution Familiarity with Agile methodologies Ability to create Workflow and Swim Lane documentation