ServiceNow CSM Developer

Job Title: ServiceNow CRM Developer

• Design, Development and Implementation: Customize ServiceNow platform including core setup, workflow administration, reporting, data imports, custom scripting, and third-party software integrations.
• Advanced Customizations: Perform business rules, UI pages, UI macros, UI scripts, script includes, client scripts, workflows, custom tables, reports, etc.
• Workflow Design and Configuration: Configure and develop workflows for ServiceNow platform applications, including data loads.
• Programming and Enhancements: Develop programming skills for workflow enhancements and integrations with ServiceNow platform applications.
• ServiceNow Applications Knowledge: Understand business flow following service now applications, including ITSM, GRC Module, IRM, Vendor Risk Assessment.
• ITSM Management: Manage incident/problem/change/configuration management.
• ServiceNow Applications: Familiarize with CSM - Customer Service management, B2B, B2C, Roles, Sold Products, Event Management, Integration and Scripting (Glide, JavaScript, Ajax, XML, JSON, HTML, CSS).
• Versioning and Upgrades: Maintain pace with ServiceNow versioning and perform upgrades based on guidance from project manager, architects, ITIL practice leads, and customers.
• Best Practices and Training: Adhere to source code, configuration management, release management, and software development best practices; develop training materials and provide end-user or IT technician training on using ServiceNow functionality.
• Support and Problem Management: Provide in-person support daily to customer and team, maintaining proactive problem and risk management, triage and fix defects found in ServiceNow platform, applications, and workflows.
• Development Team Support: Provide support/guidance to development teams during analysis, development, and testing processes.
• Architecture Review: Review and approve 3rd party and integration solution architecture based on established enterprise application strategy.
• Requirements Definition: Define and validate non-functional (technical) requirements and establish traceability between requirements and application architecture/design.

Description: As a ServiceNow CRM Developer at Futran-Tech-Solutions-Pvt-Ltd, you will be responsible for designing, developing, and implementing customizations on the ServiceNow platform. You will work closely with cross-functional teams to deliver high-quality solutions that meet our customers' needs. Your expertise in ServiceNow applications, such as ITSM, GRC Module, and CSM, will be invaluable in driving business success. If you are passionate about technology and have a strong desire to learn and grow, we encourage you to apply for this exciting opportunity.