Full Stack ServiceNow System Administrator

We are seeking a highly skilled Service Desk Administrator, responsible for providing top-notch support to our global organization.

With at least three years of experience in ServiceNow Administration, the ideal candidate will possess a current ServiceNow Administrator certification and have worked in an organization with over 10,000 people.

Key Responsibilities:

• Manage day-to-day ServiceNow operations, ensuring seamless delivery of services to users worldwide.
• Maintain high-quality service desk performance, meeting or exceeding key performance indicators (KPIs).
• Collaborate with cross-functional teams to identify and resolve technical issues promptly.
• Develop and implement efficient workflows, streamlining processes to enhance productivity and user satisfaction.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• At least three years of experience in ServiceNow Administration, preferably in a large-scale organization.
• Current ServiceNow Administrator certification.
• Excellent problem-solving skills, analytical thinking, and attention to detail.
• Strong communication and collaboration skills, with the ability to work effectively in a team environment.
• Familiarity with ITIL and IT service management principles.

Working Conditions:

• This is a full-time position, requiring 40 hours of work per week, five days a week.
• The selected candidate must be willing to work on-site and participate in regular meetings and training sessions.

We offer:

• A competitive salary and benefits package.
• Opportunities for professional growth and development.
• A dynamic and supportive work environment.
• Recognition and rewards for outstanding performance.