ServiceNow Developer- CSM

Job Description

Job Role : ServiceNow CSM Developer

Experience : 5 - 10 Years

Job Location : Hyderabad, India

Desired Competencies (Technical/Behavioral Competency)

Must-Have

Technical Competency

• Experience supporting Customer Service organizations (4+ years)
• Develops UI forms, fields, notifications, and workflows
• Maintains JavaScript server/client code
• Builds reports, gauges, and home pages
• Maintains service level agreement (SLA) data and monitors SLA workflows
• Creates new service catalog requests and items with variables
• Creates, monitors, modifies, and publishes workflows with approvals
• Searches, populates, and customizes the CSM knowledge base(s)
• Creates access control rules
• Knowledge of ServiceNow applications and interrelationships
• Experience with implementing ServiceNow processes and functions
• Experience with Service Management and related tools-Familiarity with web applications, networks, protocols, and email (SMTP, POP3).
• Integration experience with CRM and ERP systems
• Web Services integration experience
• Certified System Administrator [CSA]
• Servicenow CSM Fundamentals

Behavioral competency

• Effective communication skills with both non-technical and technical audiences (verbal and written)
• Excellent Interpersonal skills to work with the project team members collaboratively
• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

Good-to-Have

• ITIL V3/V4 foundation certification
• ServiceNow Certified Implementation Specialist in CSM.
• Service Certified Application developer [CAD] certification