IT Solution Architect - ServiceNow CMDB Expert

We are seeking a highly experienced ServiceNow CMDB & Service Mapping Architect to lead enterprise-wide Configuration Management and Service Mapping initiatives.

Key Responsibilities:

• Define and own the CMDB and Service Mapping strategy, architecture, and roadmap across multiple business units and platforms.
• Lead end-to-end Service Mapping engagements — from discovery and dependency mapping to certification and operational handover.
• Serve as the technical lead and design authority, reviewing solutions from developers and integration teams to ensure alignment with architectural standards.
• Establish data governance models, relationship mapping standards, and lifecycle management processes for CIs.
• Conduct CMDB maturity assessments, recommend improvements, and enable CMDB health dashboards and KPIs.

Skills & Qualifications:

• ServiceNow Certified Implementation Specialist – CMDB and Discovery (Mandatory)
• ServiceNow Certified Application Developer (Preferred)
• 12+ years in IT, 6+ years focused on ServiceNow CMDB & Service Mapping
• Hands-on experience with Pattern Designer, MID Server architecture, Horizontal & Top-Down Discovery
• Deep understanding of ITIL, Configuration Management, and Service Management
• Strong communication, stakeholder engagement, and documentation skills