ServiceNow SPM Business Process Consultant

Our client, a leading innovator in healthcare research, are hiring a ServiceNow SPM Business Process Consultant to join their team in Illinois on a contract basis. The successful candidate will focus on improving the quality of IT processes, products, and services, while also playing a pivotal role in bridging the gap between IT and business departments to ensure that technological solutions meet business needs.

Responsibilities

• As the a ServiceNow SPM Business Process Consultant, you will serve as the liaison between IT and business units to facilitate clear communication and ensure goal alignment.
• You will be tasked to analyze and document business workflows and requirements.
• Lead meetings and presentations to share insights and findings.
• Act as the communication link between technical systems, software expectations and business models.
• Oversee and manage the ServiceNow Strategic Portfolio Management (SPM) solution, ensuring compliance and timely execution.
• Recommend improvements and alternatives to enhance business processes and KPIs.
• Generate and maintain reports on vendors, costs and processes.
• Assist in the onboarding process, employee engagement initiatives and departmental events.
• Support budget model development and reporting, and maintain departmental emails and distribution lists.

Skillset

• Bachelor’s degree in Computer Science, Business Administration or similar.
• Hands-on experience with ServiceNow’s Strategic Portfolio Management (SPM) tool.
• Strong analytical and problem-solving abilities.
• Exceptional written, verbal and interpersonal communication skills.
• Proficiency in MS Office Suite and other IT technologies.

Interested? Apply Today!!

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