ServiceNow CSDM Analyst SME

Windward Consulting is at the forefront of Service-Centric IT. With strategic consulting, unparalleled technical expertise and our proven Windward Service-Centric IT RoadMap, we help our clients align the core competencies of process, organization, information and technology to run the most sensitive and mission-critical IT environments in the world.

If you are looking for an opportunity to be involved with a team of individuals who are working within a Fortune 500 company solving complex technical challenges, then we are looking for you. We are looking for people who are passionate about technology and have a "roll up their sleeves mentality." Here at Windward we offer numerous opportunities to expand your experience in various areas depending upon your aptitude and interests. Our employees are not only passionate and driven but strive to ensure customer quality is delivered consistently and effectively.

The ServiceNow Business Process Analyst will need experience with implementing CSDM and CMDB to support IT Service Management (ITSM) employing business and technical services across and enterprise. Primary responsibility will be the creation and documentation of enterprise wide process definition specification to be implemented on a commercial ITSM platform. Also, responsible for analyzing existing processes and organization structures and re-engineering alternatives, with an understanding of technical problems and solutions as they relate to the current and future enterprise and systems environment. Create process change by integrating new processes with existing ones and communicating these changes to impacted stakeholders and systems teams.

Job Responsibilities:

• Design and aid in the implementation of CSDM as they apply in a commercial global enterprise
• Experience with Service providers and managed services
• Work to underpin IT business and technical services with implementation of CSDM data governance
• Design and re-engineer ServiceNow CSDM and CMDB support and operations for the client.
• Modeling business and technical services using technical requirements (using structured tools and techniques, i.e. user-case scenarios) and integrating them with data and system architectural models and requirements.
• Develop recommended operational improvements to IT and IT methodologies
• Demonstrated experience in consulting and leading ServiceNow CSDM/ CMDB deployments
• Provide guidance and advice to leaders on enterprise ITSM systems
• Facilitate rapid improvement for problem solving and continuous process improvement
• Solve problems in a changing and dynamic environment
• Bachelor's degree or equivalent experience and training

Required Experience:

• 5 plus years leading teams in process alignment for ServiceNow deployments
• ServiceNow Certifications Administration, Implementation, CMDB, Data Foundations
• Demonstrated experience working with ServiceNow CSDM deployment
• Demonstrated experience working process at the enterprise level with measurable results
• Strong facilitation skills and the ability to build positive working relationships within a commercial organization
• Microsoft Office and process modeling skills
• Excellent communication, writing, and interpersonal skills

Desirable Certifications

• ServiceNow Certifications
• ITIL
• ITSM
• Lean Six Sigma Master Black Belt
• Project Management Professional
• Business Process Engineer

Location

• Remote

Windward strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package. We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance.

Windward is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.