ServiceNow Consultant

Location

Hamburg

Country

Germany

Form of employment

B2B

Experience level

Senior

Responsibilities

• Support ITSM/ITOM Implementation Projects
• Assist in delivering and transitioning ServiceNow implementations for IT Service Management (ITSM) and IT Operations Management (ITOM) into steady-state operations.
• Design Data Archiving Strategy
• Develop a comprehensive concept for archiving ServiceNow data to enhance long-term platform performance and maintain system efficiency.
• Implement Change & Release Management
• Configure and roll out Change and Release Management processes across ServiceNow modules including ITOM, CSM, ITSM, and CMDB.
• Manage Blade Reporting Activities
• Oversee the setup, customization, and optimization of Blade Reporting within the ServiceNow platform to support analytics and decision-making.
• Coordinate Development Teams
• Act as the coordination point for ServiceNow developers, managing priorities, resolving blockers, and ensuring timely delivery of platform enhancements.
• Deliver On-Demand Business Consulting
• Provide subject matter expertise and consulting services to stakeholders as needed, helping align ServiceNow capabilities with business requirements.
• Provide 2nd Level Support
• Handle escalated incidents and requests within ServiceNow, delivering efficient second-level technical support and resolution.
• Ensure Comprehensive Documentation
• Maintain clear and thorough documentation for ServiceNow configurations, processes, and updates to support transparency and future reference.
• Support Business Continuity Management
• Contribute to business continuity efforts by ensuring ServiceNow configurations and recovery processes align with continuity planning standards.
• Align Platform Enhancements with Best Practices
• Advise and validate platform improvements to align with ServiceNow best practices and ensure maintainability.
• Collaborate Across Functional Areas
• Work closely with cross-functional teams (e.g., operations, infrastructure, compliance) to ensure ServiceNow integrates smoothly with the broader IT landscape.
• Monitor Platform Health and Usage
• Regularly assess platform performance metrics and usage trends to proactively identify improvement opportunities.
• Facilitate Stakeholder Communication
• Act as a liaison between technical teams and business stakeholders, ensuring expectations are managed and requirements are clearly understood.

Requirements

• Proven ServiceNow Implementation Experience
• Demonstrated hands-on experience in implementing ServiceNow modules, particularly ITSM and ITOM, across medium to large-scale environments.
• Knowledge of Transition to Operations Processes
• Understanding of transition-to-operations best practices to support the handover of ServiceNow implementations from project mode to live support.
• Expertise in Change & Release Management Configuration
• Strong practical knowledge in configuring and deploying Change and Release Management workflows within ServiceNow (ITSM, ITOM, CSM, CMDB).
• Experience with Data Archiving Strategy in ServiceNow
• Ability to design and implement ServiceNow data archiving solutions to support performance optimization and platform scalability.
• Familiarity with Blade Reporting Tools
• Working knowledge of Blade Reporting or equivalent ServiceNow-compatible reporting frameworks, with the ability to create and maintain dashboards.
• Ability to Coordinate Development Teams
• Experience coordinating tasks across distributed ServiceNow development teams, ensuring alignment with project goals and timelines.
• Solid Business Consulting Skills
• Capability to consult stakeholders on-demand, providing strategic input and translating business needs into ServiceNow functionality.
• Strong Incident and Support Handling Skills
• Experience providing effective 2nd level support for ServiceNow environments, including issue resolution and root cause analysis.
• Proficient in Documentation Practices
• Ability to produce clear, structured, and comprehensive documentation for ServiceNow processes, workflows, and configurations.
• Understanding of Business Continuity Management
• Knowledge of BCM principles and how ServiceNow processes can support continuity planning and recovery documentation.
• Agile or ITIL Working Knowledge
• Familiarity with Agile and/or ITIL methodologies and how they apply to ServiceNow project execution and support.
• Strong Communication & Collaboration Skills
• Excellent verbal and written communication skills, with the ability to work across technical and non-technical teams.
• English Language Proficiency
• Professional working proficiency in English for documentation, meetings, and stakeholder communication.

What we offer

• B2B Contract
• Employment based on a B2B contract
• Stable and Dynamic International Firm
• Opportunity to work in a stable, dynamically developing international company.
• Engaging Projects and Latest IT
• Chance to participate in interesting projects and work with the latest information technologies
• Competitive Rates
• Attractive remuneration rates offered
• Renowned International Projects
• Involvement in the most prestigious international projects
• Multisport and Private Medical Care
• Access to Multisport benefits and private healthcare services.

Nice to have

• ServiceNow Certification
• Certified System Administrator or Implementation Specialist certification in ServiceNow is preferred.