Senior ServiceNow Developer

The role of a Technical Lead in ServiceNow involves overseeing the development and implementation of technical solutions. This position requires strong analytical skills, problem-solving abilities, and experience with IT service management platforms.

Key responsibilities include working with business analysts, developers, and stakeholders to translate requirements into technical solutions. Managing multiple projects simultaneously in a fast-paced environment is also essential.

The Technical Lead will design, develop, and implement ServiceNow catalogs, knowledge articles, and workflows, including UI/UX, reports, and dashboards. They will also assist with building and maintaining integrations between ServiceNow and other systems using APIs and web services.

This role demands a deep understanding of UX/UI best practices, technical writing, and documentation. Experience with ITIL Framework, Change, Release, Incident, Knowledge Management, and CMDB processes is required. ServiceNow Certified Systems Administrator (CSA) certification is preferred but not necessary.

A bachelor's degree and 8-10 years of relevant experience are mandatory for this position. The ideal candidate should have a strong background in IT and Web Development/Front-End experience, including programming languages such as JavaScript, ServiceNow Scripting, XML, Shell Scripting, and REST API.

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