Senior ServiceNow Developer Lead

Job Description:

This is a leadership role that requires strong ServiceNow Catalog and Knowledge Management experience. The candidate will demonstrate leadership skills and deliver in areas for the Operational support, process and governance documentation, and technical support of the ServiceNow platform Catalog and KM modules. The role involves creating and maintaining catalog items, self-service portal, managing workflows for requests, ensuring service delivery aligns with SLAs, and often includes reporting and analytics.

The ideal candidate will have hands-on experience of the IT Service Management Modules and Automation Workflows, as well as strong knowledge of UX/UI best practices. He/She will work with business analysts, developers, program teams and stakeholders to understand requirements and translate them into technical solutions, manage multiple projects in a fast-paced environment, and design, develop and implement ServiceNow catalogs, knowledge articles and design workflows, including UI/UX, reports, and dashboards.

The role also involves assisting with building and maintaining integrations between ServiceNow and other systems using APIs and web services, customizing the ServiceNow platform to meet approved business requirements, conducting testing, troubleshooting issues, and providing support to users of ServiceNow applications.

Responsibilities:

• Manage multiple projects and work in a fast-paced environment
• Design, develop and implement ServiceNow catalogs, knowledge articles and design workflows
• Assist with building and maintaining integrations between ServiceNow and other systems
• Customize the ServiceNow platform to meet approved business requirements
• Conduct testing, troubleshoot issues and provide support to users

Qualifications:

• 8-10 years of relevant experience
• Bachelor's of Science in Computer Science, Computer Engineering or related field/relevant experience required
• 7-8 years of IT and Web Development/Front-End experience, including experience utilizing programming languages such as JavaScript, ServiceNow Scripting, XML, Shell Scripting, and REST API
• Strong Administration and operational knowledge of ITSM, Portal, Catalog and Knowledge management
• Knowledge of ITIL Framework including Change, Release, Incident, Knowledge Management & CMDB processes
• Excellent analytical skills and problem-solving skills using Service Now platform architecture for Service Request Catalog and Knowledge Management modules
• Understanding of UX/UI best practices
• ServiceNow Certified Systems Administrator (CSA), or other ServiceNow certifications

About This Role:

This is an exciting opportunity to lead a team and work on challenging projects. If you are a motivated individual with strong technical skills and leadership abilities, we encourage you to apply for this position.