ServiceNow Business Analyst

Role:​ ​ServiceNow ​Business Analyst

Location: ​Trenton, NJ-Hybrid (Need locals or nearby candidates)

Duration: Long Term

​Must have 1​​1+ years of experience

• This is a position requiring technical knowledge and experience in configuring ServiceNow. Must have experience creating and automating workflows in ServiceNow.

Job Description​:

We are looking for a Business Analyst II to function as a Technical Business Analyst to identify and document existing paper-based workflows that can be streamlined and automated in the ServiceNow system.

Required​ Skills:

• ​4 years of ITIL/Service Management experience
• ​5 years' experience with Workflow Configuration using ServiceNow
• ​5 years' experience with Service Management (ServiceNow preferred or similar IT Service Management tools)
• Strong technical problem-solving skills experience
• ​4 years of ServiceNow, Footprints, or other ITSM tools experience
• Knowledge of the available types of rules and the triggers, criteria, and actions that are used to construct automation of the standard, repetitive actions that occur in a business environment
• ​11 years of overall technical business analyst experience
• ​4​ years' Experience in automating workflows in a Service Management application
• Strong technical problem-solving skills experience
• ​4 years' Experience communicating complex concepts to technical and non-technical stakeholders
• Experience communicating complex concepts to technical and non-technical stakeholders

Preferred​ Skills:

• Knowledge of ServiceNow to automate workflow management
• Process improvement experience
• Ability to identify value-added steps and eliminate non-value-added steps in workflows
• Experience identifying and establishing KPIs and reports
• ITIL/Service Management
• Process improvement experience Desired 3 Years
• Bachelor’s Degree

Job Type: Contract

Pay: $55.00 - $60.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift

Experience:

• Business analysis: 10 years (Required)
• ServiceNow: 10 years (Required)
• IT service management: 5 years (Required)
• Configuring ServiceNow: 5 years (Required)
• Automating Workflows: 5 years (Required)
• ITIL: 5 years (Required)

Location:

• Trenton, NJ 08629 (Required)

Ability to Commute:

• Trenton, NJ 08629 (Preferred)

Ability to Relocate:

• Trenton, NJ 08629: Relocate before starting work (Preferred)

Work Location: In person