IT Operations Architect - ServiceNow CMDB

CMDB Specialist - Configuration Management Expert

This is a key position responsible for designing, implementing, and maintaining a reliable and sustainable configuration management system. The ideal candidate will work closely with the development and operations team to ensure that the ServiceNow platform accurately reflects the IT infrastructure, supporting IT operations, incident resolution, and strategic decision-making.

The ServiceNow platform will be designed to meet the needs of IT Service Management, providing architectural thought leadership and developing end-to-end architecture blueprints. This involves designing workflows, integrations with other tools, and customizations to meet business requirements, as well as optimizing the performance of CMDB and the ServiceNow platform to ensure scalability and efficiency.

Responsibilities:

• Ensure the CMDB accurately reflects the IT infrastructure.
• Support IT operations, incident resolution, and strategic decision-making.
• Design and implement the ServiceNow platform to meet the needs of IT Service Management.
• Provide architectural thought leadership and develop end-to-end architecture blueprints.