ServiceNow SME

Project Goals: The goal of the project is to utilize a modern application architecture platform which includes a uniform workflow and case management solution for DOLIR work units to process intake requests of tips, and complaints. The solution will be built on a ServiceNow platform; therefore, we will need one ServiceNow subject matter expert who can help guide and mentor the ITSD staff who are developing the solution. 5+ years of experience in architecture, developing, and maintaining ServiceNow applications ServiceNow Expertise: 3+ years of expert-level ServiceNow development Deep understanding of the platform, including:

• Scripting: JavaScript, AngularJS or relevant framework
• REST APIs
• Workflow development
• UI development
• Workspaces and dashboards
• Reporting
• Security (ACLs)
• Update sets 3+ years of expert-level ServiceNow architecture, including: Designing, creating, and managing a ServiceNow architecture Must include:
• Orchestration
• Customer Relationship Management (CRM)
• Integration services
• Configuration Management Database (CMDB) 3+ years of ServiceNow portal experience, including: Designing, building, and customizing portals Must include:
• Widget development
• Theming
• Strong understanding of UX/UI principles 3+ years of mentorship and collaboration experience, including:
• Excellent communication skills
• Ability to effectively mentor and train developers
• Ability to collaborate within a team environment Preferred Certification (not mandatory): ServiceNow Certified Application Developer (CAD) Deliverables Linked to the SME Role

The SME s work contributes directly to these deliverables:

• Monthly ServiceNow support
• Technical documentation and test plans
• Training documentation (train-the-trainer, technical staff)
• Technical Design Document covering:
• Architecture
• Components
• Integrations
• Reports using ITSD templates
• Project Deliverable Acceptance Form (PDAF) approvals