Technical Lead - ServiceNow Development and Implementation

Responsibilities

• Design and develop ServiceNow applications and services.
• Make recommendations and participate in implementing ServiceNow requirements.
• Take ownership of complex business requirements and work them to completion.
• Provide architectural controls and impact analysis for new requirements.
• Continually identify opportunities for improvement.
• Partner with team leads to implement technical best practices, policies, and procedures.
• Research and stay current in ServiceNow products and applicable integrated technologies.
• Create and maintain a detailed view of the ServiceNow architecture.
• Align ServiceNow platform capabilities to established business strategies.
• Assist with estimating release level of effort.
• Contribute to ServiceNow software releases through configuration tasks and feature delivery.
• Optimize stability and usability of ServiceNow through regular application maintenance.
• Provide day-to-day operational support and ticket resolution.