ServiceNow HAM/SAM Pro Solutions Architect

Role: ServiceNow HAM/SAM Pro Solutions Architect Location: Remote

Lead the design and delivery of cutting-edge ServiceNow Hardware Asset Management (HAM) and Software Asset Management (SAM) Pro solutions that transform clients' IT asset governance, reduce risk, and optimize costs.

Core Responsibilities:

• Proven ability to translate business needs into technical architectures
• Experience with regulatory compliance (SOX, HIPAA, NIST)
• Strong stakeholder management from CISO to procurement teams
• Provide technical expertise and solutions for ServiceNow HAM and SAM Pro capabilities and features aligned with CSDM 4.0/5.0 (next releases) and ITIL 4 frameworks
• Experience in designing scalable integrations and automations using flow designer, playbooks, process automation, and other out-of-the-box capabilities (for ex. procurement (Coupa/SAP), finance (ERP), and discovery tools)
• Experience in onboarded an array of software publishers using publisher packs, SaaS Direct Integration Profiles, or other as required.
• Develop TCO models to quantify ROI for asset lifecycle automation
• Configure or modify HAM/SAM Pro out-of-box or extended (use case-driven requirements):
• Asset lifecycle workflows
• Compliance audit frameworks
• SaaS/cloud asset tracking
• Software Publisher Onboarding through Reconciliation and Optimization
• Conduct maturity assessments using industry benchmarks (IAITAM, Gartner)
• Lead workshops to define RBAC models and depreciation strategies
• Train teams on HAM Pro dashboards and predictive analytics
• Work with key stakeholders to continue to provide thought leadership and uncover ROI through the effective design and implementation of HAM and SAM capabilities.

Required Expertise:

Technical:

• 5+ years ServiceNow HAM/SAM Pro implementations (v. Quebec+)
• Mastery of:
• Asset lifecycle automation
• CI class hierarchy design
• IntegrationHub spokes
• Model Management
• Asset Management
• Flow Designer
• Process Automation
• Software Licensing Metrics and T&Cs
• Certifications:
• CIS-HAM (required)
• CIS-SAM (preferred)
• CSA
• IT4IT/ITIL 4 (asset focus)