Release Management Specialist: ServiceNow Platform

Job Title: Platform Release Manager & Demand Strategist

About the Role: \

The Platform Release Manager & Demand Strategist is a key role responsible for overseeing the demand process and planning, coordinating, and executing platform releases & upgrades. \

This position requires coordination with various teams, managing dependencies, and resolving any conflicts that may arise during the release process. \

Main Responsibilities: \ \

• Collaborate with cross-functional teams to define release requirements and schedules.\
• Lead the Platform Demand Board, managing demand intake, engaging partners, consolidating platform demand, and planning into future releases.\
• Develop and maintain release plans, including timelines, milestones, and dependencies.\
• Coordinate release activities, including release readiness reviews, deployment planning, post-release evaluations, and release notes.\
• Manage the release process, ensuring that all necessary steps are followed and that releases are delivered on time.\
• Communicate release status, risks, and issues to stakeholders.\
• Identify and mitigate risks and issues that may impact the release schedule or quality.\
• Work closely with development teams to ensure that release requirements are clearly defined and understood.\
• Implement and improve release management processes and tools to increase efficiency.\