Senior ServiceNow ITOM Solutions Expert

Job Overview

The ideal candidate will possess a strong understanding of ITOM solutions, with experience in developing and maintaining ServiceNow ITOM modules. This includes discovery, service mapping, event management, and configuration management.

Main Responsibilities

• Develop and implement ITOM solutions within the ServiceNow platform.
• Configure and customize ServiceNow ITOM modules, including scripting, workflow design, and UI modifications.
• Maintain accurate and up-to-date configuration data through service mapping and discovery schedules.
• Implement event rules, alerts, and notifications within ServiceNow Event Management to automate incident creation and response.
• Collaborate with clients to provide guidance on complex system issues.

Required Skills and Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• At least 3-5 years of experience working with ServiceNow ITOM functions and tools.
• Certifications in ServiceNow ITOM space.
• Strong analytical and problem-solving skills.
• Good communication skills.
• Ability to work independently and as part of a team.

About the Role

This is an exciting opportunity for an experienced ITOM professional to join our team. As a Senior ServiceNow ITOM Technical Consultant, you will be responsible for delivering high-quality ITOM solutions to our clients.