Transformation and Engagement Lead: Unlock Your Potential in ServiceNow Consulting

Unlock Your Potential as a Transformation and Engagement Lead ">

This is a unique opportunity to leverage your expertise in ServiceNow transformation initiatives and lead high-performing teams to deliver exceptional results. ">

About the Role ">

We are seeking an experienced professional with a passion for service management and automation, who can advise clients on their ServiceNow strategic roadmap and related initiatives. As a key member of our ServiceNow practice, you will have the opportunity to collaborate with clients to assess and define their ServiceNow and related functional Target Operating Model (TOM). ">

Key Responsibilities "> ">

• Advise clients on their ServiceNow strategic roadmap and related initiatives.">
• Lead ServiceNow implementation engagement projects, encompassing both strategic planning and execution phases.">
• Collaborate with clients to assess and define their ServiceNow and related functional Target Operating Model (TOM).">
• Establish and implement best practices for processes and configurations to enhance efficiency and effectiveness.">
• Develop coaching and feedback skills by providing daily guidance and mentoring to your team while fostering an Open Feedback culture.">
• Ensure timely engagement management, guaranteeing on-time, on-budget, and high-quality delivery of client deliverables.">
• Assist in client pursuits and proposal development with support from Senior Leadership, collaborating with KPMG leaders to create thought leadership, white papers, and other intellectual assets."> ">

Requirements ">

To be successful in this role, you will require: "> ">

• A minimum of 3 years of experience in assisting clients with their ServiceNow transformation initiatives.">
• A minimum of 4 years of experience in platform strategy and advisory, including ITIL, IT4IT, CMDB, and CSDM.">
• A strong understanding of how ServiceNow can support and align with client objectives and address their challenges.">
• In-depth knowledge of market-leading practices, including ITIL, IT4IT, CSDM, and other relevant frameworks.">
• Strong analytical and problem-solving skills to effectively address both technical and functional issues.">
• Proven experience in leading a team of direct reports, with the ability to mentor and develop junior staff.">
• Experience in a client-facing role, engaging with both strategic and functional stakeholders, demonstrating strong relationship management skills and a commitment to client satisfaction and delivery excellence.">
• Demonstrated ability to create workshop presentations and process documentation, with advanced skills in Microsoft Visio, PowerPoint, and Word.">
• A bachelor's degree in computer science, Computer Engineering, or a related technical field from an accredited college or university, or equivalent work experience. A master's degree in information systems, an MBA, or other related fields is considered an asset.">
• Strong problem-solving and troubleshooting abilities."> ">

About Our Culture ">

KPMG Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. We welcome all qualified candidates to apply and hope you will choose KPMG Canada as your employer of choice. ">

Adjustments and Accommodations ">

We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. ">

Skill Development and Growth Opportunities ">

We believe in bringing your whole self to work and want to support your growth and development. As a Transformation and Engagement Lead, you will have the opportunity to learn from some of the best in the industry and grow your personal skillset. "]},