Configuration Management Analyst ServiceNow

Key Responsibilities:

• Review and optimize existing configuration management processes to ensure best practices and alignment with organizational standards.
• Maintain data integrity and security of the Configuration Management Database (CMDB), following data management and governance guidelines within the context of CSDM.
• Conduct and schedule audits on the CMDB to enhance accuracy and completeness of data.
• Maintain the configuration management plan.
• Identify and document the relationships between IT infrastructure, services, and business services, and ensure that the CSDM accurately represents these relationships.
• Develop, enforce, and implement data management and governance policies to ensure data accuracy and completeness within the CSDM framework.
• Configure and optimize Identification and Reconciliation Engine (IRE) rules within the CMDB framework.
• Provide guidance and training to ServiceNow users on CSDM-related topics, including CI management and data governance.
• Collect and store information for risk assessment and impact analysis.
• Monitor, maintain, and continue to improve the CMDB health dashboard.
• Execute change requests for CMDB configuration.
• Use Data Manager to bulk update Configuration Items for checkout, deletion, or archiving.
• Configure records and run queries for the CMDB.
• Collaborate with IT teams to identify new CIs and service relationships that should be added to the CSDM to improve visibility, reporting, and analysis.