Senior Technical Consultant - IT Service Management

ServiceNow Consultant Position

We are seeking a skilled ServiceNow consultant to join our team. As a Senior Technical Consultant in our ServiceNow practice, you will use your strong business acumen and be a key member of a high performing team.

Key Responsibilities:

• Develop, set up, and tailor ServiceNow applications for both new and existing deployments covering ITAM or ITOM Applications.
• Establish and configure functional data, including Notifications and Service Level Agreements.
• Create and set up script objects such as Business Rules, Script Includes, UI Policies and Actions, Client Scripts, and ACLs, as well as create or modify tables and their relationships.
• Establish interfaces between ServiceNow and other platforms based on integration opportunities identified by Solution Architects.
• Conduct design, development, unit testing, and troubleshoot system and integration testing.
• Document the design, development processes, unit test cases, and implementation plans.
• Advise on Administration settings and best practices.
• Collaborate effectively within diverse teams in an inclusive culture that values individual contributions.

Requirements:

• At least 3-5 years of experience with ServiceNow, including development and configuration
• ServiceNow Certifications: CIS-ITOM or CIS-ITAM
• Proficient in ServiceNow scripting using JavaScript, HTML, CSS, XML, and REST/SOAP Web Services.
• Understanding and experience with Business Rules, Script Includes, UI Actions, and all scripted components of ServiceNow.
• Ability to customize the ServiceNow user interface and Service Portal using UI pages, CMS, CSS, and Service Portal widgets.
• Knowledgeable in integrations and migrations.
• Strong understanding of ServiceNow administration settings, with extensive functional and technical expertise of the platform, and experience in delivering medium to large-scale implementations.
• Proven ability to troubleshoot technical issues effectively
• Comfortable working in an agile environment that emphasizes continuous feedback and team interaction, with the ability to perform under high pressure.
• Bachelor's degree in computer science, Computer Engineering, or a related technical field from an accredited college/university, or equivalent work experience. A master's in information systems, MBA, or other related fields is an asset.
• Strong oral and written communication skills, including presentation skills.