Configuring Efficient IT Service Delivery

ServiceNow CMDB Data Administrator

We are seeking a highly skilled ServiceNow CMDB Administrator to ensure the accuracy, integrity, and effective management of our Configuration Management Database (CMDB). This role is responsible for maintaining the data model, ensuring data quality, and supporting the overall configuration management process.

Key Responsibilities:

• Lead the development and maintenance of the CMDB data model, ensuring it aligns with organizational needs and industry best practices
• Implement strong data management practices to ensure that the data stored in the CMDB is accurate, complete, and consistently maintained
• Utilize ServiceNow Discovery and other tools to automate the population of the CMDB and reduce manual errors

Collaboration and Communication:

• Work closely with proactive monitoring teams and any CI discovery sources feeding into the CMDB
• Establish clear communication channels between relevant teams, end-users, and stakeholders, providing regular reports on service performance, incidents, changes, and improvement initiatives

Compliance and Security:

• Maintain high standards for data security, ensuring that sensitive information is protected in line with internal policies and regulatory requirements
• Raise compliance to audit controls and ensure the CMDB supports critical incident and change processes

Monitoring and Reporting:

• Monitor the health of the CMDB using ServiceNow's health dashboard and other tools, addressing any issues related to CI compliance
• Create and maintain reports for stakeholders, providing insights into the CMDB's status and performance

Continuous Improvement:

• Conduct regular health checks of the ServiceNow instance to ensure optimal performance and identify areas for improvement
• Stay updated with ServiceNow's latest features and releases, leveraging new functionality to enhance the CMDB's capabilities

Required Skills and Qualifications:

• Proficiency in managing and configuring the ServiceNow platform, particularly the CMDB module
• Strong knowledge of data management practices, including data quality, data integrity, and data modeling and CSDM data model
• Experience with ServiceNow Discovery ITOM and other Discovery tools such as Dynatrace, understanding how attributes are digested into the CMDB and Device classes

Certifications:

• ITIL 4.x Certification is a must (valid certification)
• ServiceNow Certified System Administrator (CSA): nice to have
• ServiceNow Certified Implementation Specialist (CIS) – CMDB: nice to have