IT ServiceNow Expert

Job Summary:

We are seeking a highly skilled ServiceNow administrator/developer to join our team. The ideal candidate will have experience with IT Service Management, Operations Management, and Change Management.

The successful candidate will be responsible for managing the ServiceNow environments (Dev, Test, and Production), leading and providing ServiceNow support, and adhering to Change Management processes, Asset Management processes, Business Management processes, and Service Management processes.

Key Responsibilities:

• Manage the ServiceNow environments (Dev, Test, and Production) to ensure data completeness and correctness.
• Lead and provide ServiceNow support, adhering to Change Management processes, Asset Management processes, Business Management processes, and Service Management processes.
• Provide ServiceNow platform administration, configuration, and development following Agile processes and industry best practices.
• Provide and lead ServiceNow patching, upgrades, and applications deployments to ensure compliance with the current ServiceNow platform.
• Identify and provide solutions to automate manual processes, including data validation.
• Develop KPI, Dashboard, and Web Page development and implementation as needed.

Requirements:

• Bachelor's degree in computer science or a related field.
• Experience with IT Service Management, Operations Management, and Change Management.
• Experience with ITAM and CMBD with Data Management focus.
• Experience with ServiceNow Implementation (applications, integrations, platforms, etc.).
• ServiceNow System Administrator (CSA) Certification.

Preferred Qualifications:

• Extensive background and knowledge of the ServiceNow platform, providing administration tasks, provisioning, ticket research and response, reporting, and maintenance activities.