REMOTE ServiceNow Admin

The ServiceNow Administrator provides configuration and customization including, but not limited to screen tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting, and third-party software integrations.

• Under general direction, independently develops, maintains, and extends a stable production, development and testing middleware infrastructure while extending the functionality and enabling developers to use it via mentoring and formal training.
• Ability to build ServiceNow Reports, dashboards, and homepage
• Develop clear and concise technical & process documentation
• Understand new ServiceNow features and unused module functionality to drive platform expansion and adoption
• Service operations and escalated support, assisting in the management of our ServiceNow service, including core configuration, user administration, core application administration and service administration and upgrades
• Investigate technical solutions and coordinate with support teams to validate accuracy of the online support documentation
• Collaborate with team members to look for ways to continuously improve our enterprise platform related processes
• Work with ITSM team members, internal customers, and external vendors to design, configure, test, document, and deploy system changes to the environment
• Software Asset Management experience in context of the ServiceNow platform
• Be the primary resource for ensuring system health
• Provide technical insight in designing and supporting ServiceNow while aligning to Service Management standard methodologies
• Configure, customize, script, and develop the ServiceNow platform
• Gather specifications from service owners, document requirements, and deliver product releases to meet business needs
• Build workflows from service owner requirements including requests, request items and tasks
• Design and build integrations and process automation using ServiceNow Orchestration