Omega CRM Consulting is looking for a ServiceNow Specialist that would like to collaborate with one of the top global pharmaceutical companies.Main responsabilities- Understand what ServiceNow is. Which are the community and services provided from it.- Understand what the Citizen Approach within ServiceNow is.- Configuration and maintenance of the ServiceNow platform within WSD module and APIs.- Developing, maintaining, and customizing ServiceNow applications, including workflows, dashboards, and reporting solutions.- Managing incidents and requests through the platform.- Collaborating with cross-functional teams to deliver high-quality solutions, improve processes, and provide technical support.- Analyzing system performance issues and providing corrective actions while identifying root causes.- Conducting code reviews to ensure they’re up to par with the best industry practices and quality standards.- Implementing security policies using ACLs (Access Control Lists), roles and groups.- Documenting processes and technical solutions.- Drive innovative mission solutions and digital transformation with our customers.- Develop and enhance application prototypes & Proof of Concepts on the ServiceNow platform.- Document and present technical solutions aligned with our customer’s business problems.- Facilitate and lead workshops for customers focusing on innovation, ideation, co-creation, development, and validation of solutions.- Keep on top of ServiceNow product developments, complementary technology, and external trends in order to identify opportunities to broaden the use of the Now Platform outside of typical domains.Experience- 3+ years of experience in ServiceNow development or similar engineering roles.- Proficiency in ServiceNow platform development, including scripting (JavaScript, GlideScript), web technologies (HTML or XML) and ServiceNow APIs.- Experience with ServiceNow modules: ITSM and WSD.- Experience with Citizen development.- Familiarity with ServiceNow development tools such as Flow Designer, Studio IDE, and Update Sets.- Understanding of ServiceNow architecture, data model, and best practices.- Experience with Service Portal design and development.- Experience in developing custom applications and integrations with third-party applications.- Experience facilitating client-facing workshops to successfully progress initiatives into the next phase of their lifecycle.- Familiarity with Agile methodologies and DevOps practices.- Ability to work within, and lead, a multi-discipline team focused on delivering high-quality output in short timeframes.- Knowledge of relational databases.- Knowledge of ITIL (incident management, change management, etc.).- Analytical mindset and customer orientation.- Ability to quickly understand new technology through instruction and self-training.- Strong written and verbal communication skills.- Fluid English.- Critical thinking.- Team collaboration is key.What do We offer- Permanent contract.- Flexible Schedule. We make it easy. Balance your professional and personal life.- Trainings & Certifications. Improve your skills and get the official certificate from our main partners.- Home Office.- Flexible retribution (public transport ticket, Ticket restaurant, …).- Health insurance.- OMEGA in action. Our commitment to a better society is not just an intention.About usOmega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).At Omega CRM, we believe in growth through people – guided by our values:

Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.