ServiceNow Platform Manager

• *Job Title:** ServiceNow Platform Manager About the Role

This leadership position plays a crucial role in overseeing and managing the ServiceNow platform, ensuring seamless integration and efficient delivery of services. The ideal candidate will have extensive knowledge of the ServiceNow ecosystem, strong leadership skills, and the ability to communicate effectively with technical teams, business stakeholders, and leadership.

The successful candidate will lead initiatives and projects, fostering a culture of continuous improvement and driving strategic growth. They will develop and oversee governance frameworks, prioritize requirements, manage project resources, and proactively identify risks and mitigation strategies.

This role requires excellent problem-solving skills, the ability to think strategically, and a proven track record of aligning initiatives with organizational goals. Strong communication, emotional intelligence, and servant leadership skills are essential for success in this position. Key Responsibilities

• Liaise between technical teams, business stakeholders, and leadership to ensure effective communication and project alignment.
• Lead ServiceNow platform initiatives and projects, overseeing scoping, design, implementation, user training, and value realization.
• Develop and oversee governance frameworks, including demand management, roadmap planning, and prioritization.
• Manage team/project resources, monitor utilization, and ensure optimal team alignment.
• Proactively identify project risks and develop mitigation strategies. Requirements

To be successful in this role, you will need:

• Expert-level knowledge of the ServiceNow platform and its ecosystem.
• Strong leadership skills, with the ability to communicate effectively with technical teams, business stakeholders, and leadership.
• Excellent problem-solving skills, with the ability to think strategically and drive results.
• Strong emotional intelligence, with the ability to understand and manage social dynamics.
• A proven track record of aligning initiatives with organizational goals and delivering strategic growth. About Us

We are committed to providing a collaborative and inclusive work environment that empowers our employees to thrive. As a company, we value innovation, adaptability, and a customer-centric approach. We offer competitive compensation and benefits packages to support our employees' career growth and well-being.