ServiceNow Consultant

Role : ITSM Lead

Location : Denver, CO

Duration : 6+ Months CTH

Job Description:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 5+ years of experience in IT service management or a related area.
• Proficiency in ITSM tools (e.g., ServiceNow) and performance analytics.
• Strong understanding of ITIL frameworks and best practices.
• Excellent communication and leadership skills.

Preferred Qualifications:

• ITIL v3 or v4 Foundation Certification.
• Experience with enterprise platforms such as Microsoft 365 and Salesforce.
• Familiarity with cloud-native software development processes and provisioning services.
• Project or Program Management Certification (e.g., PMP, PRINCE2).?

Key Responsibilities:

• Lead discovery sessions to understand service management needs.
• Develop and execute a strategic ITSM plan aligned with organizational goals.
• Evaluate, select, and oversee deployment of ITSM tools.
• Design and implement ITSM processes, including incident, change, request, and configuration management.
• Drive continuous improvement and adoption of service management best practices.?

What are the Mandatory skills and skill proficiencies required for this position?

• ITSM tools, ITIL

Job Type: Contract

Pay: $55.00 - $62.00 per hour

Schedule:

• 8 hour shift

Experience:

• IT service management: 6 years (Preferred)
• ITIL: 5 years (Preferred)
• ServiceNow: 6 years (Preferred)
• Microsoft 365 : 5 years (Preferred)
• Salesforce: 5 years (Preferred)

Ability to Commute:

• Denver, CO 80205 (Required)

Work Location: In person