ServiceNow Lead/Architect

Job Title : ServiceNow Lead/Architect

Location : New York

W2 contract

Requirements

Job Description:

• Extensive experience with the ServiceNow platform, including architecture, design, implementation, and administration.

• Strong knowledge of ITIL processes, including Incident, Problem, Change, and Configuration Management.

• Proven experience leading ServiceNow development projects and managing teams of developers or administrators.

• Expertise in ServiceNow scripting (e.g., Business Rules, UI Policies, Script Includes, etc.) and ServiceNow modules (e.g., Service Catalog, CMDB, Change Management).

• Experience with ServiceNow integrations (REST, SOAP, APIs, MID Server, etc.) and external system integrations.

• Solid understanding of ServiceNow's architecture and best practices for customizing and extending the platform.

• Experience with ServiceNow upgrade cycles and patch management.

• Strong communication skills, with the ability to present complex technical concepts to non-technical stakeholders.

• Ability to lead, mentor, and guide teams of ServiceNow developers and administrators.

• Excellent problem-solving skills and the ability to troubleshoot and resolve issues in complex environments.