ServiceNow Process Improvement Specialist

About the Role ">

• This role is an exciting opportunity to leverage your expertise in process engineering to enhance the ServiceNow platform and deliver seamless user experiences. ">

The highly skilled ServiceNow Engineer IV will be responsible for improving user experience, optimizing workflows for process improvements, and identifying low-code opportunities for both technical and business stakeholders. ">

Key Responsibilities ">

• Design and implement user-centric workflows on the ServiceNow platform, ensuring an intuitive and efficient user experience.
• Leverage process engineering expertise to streamline and optimize workflows, improving overall efficiency and effectiveness.
• Collaborate with business stakeholders to identify and develop low-code opportunities that meet specific needs and drive process improvements.
• Establish feedback loops with end-users to gather insights and drive the adoption of ServiceNow solutions across the enterprise.
• Provide training and support to end-users, fostering a culture of continuous improvement and knowledge sharing.
• Stay current with releases and solutions, apply ITIL/ITSM best practices, and prioritize 'QA and Security First' in all implementations.
• Assist in troubleshooting production issues, manage time effectively, work independently to meet deadlines. ">

Requirements ">

• Bachelor's Degree Required
• 8+ years of experience in related field or possess an equivalent combination of education and experience.
• 3+ years of experience focused on ServiceNow UX design and creating user-friendly interfaces and workflows.
• 5+ years of experience developing ServiceNow solutions aligning with business and customer objectives.
• 8+ years of experience delivering IT solutions to business initiatives.
• Platform Management: Expertise leveraging ITIL/ITSM and IAM standards for service catalog, knowledge base, and access management.
• Employee Experience: Experience delivering full ITSM Pro capabilities that maximize employee efficiency and engagement.
• UX Design: Demonstrated delivery of unified user-friendly experiences across multiple touchpoints.
• Workflow Engineering: Experience leveraging a combination of white-glove and low-code process engineering that drives business outcomes.
• Automation and Integrations: Proficient in leveraging automations and integrations, including Integration Hub and Automated Test Framework (ATF).
• Experience delivering solutions utilizing Agile methodologies.
• Certified System Administrator Required
• IT Service Management Preferred
• Certified Application Developer Preferred ">

Benefits ">

• Career Growth: Advance your career with opportunities for leadership and personal development.
• Culture of Excellence: Be part of a supportive team that values your input and encourages innovation.
• Competitive Benefits: Enjoy a comprehensive benefits package that looks after both your professional and personal needs. ">

Total Rewards ">

A competitive and fair compensation structure that includes base pay and performance-based rewards. Compensation is based on skill set, experience, qualifications, and job-related requirements. ">

We offer a comprehensive benefits package that includes medical, dental, and vision insurance, wellness programs, retirement plans, and generous paid leave. ">

Discover more about what we offer by visiting our website.