ServiceNow Principal Technical Consultant

Job Title: Principal Technical Consultant

We are seeking an experienced Principal Technical Consultant to provide guidance to our customers on process modeling and automation in ServiceNow. The successful candidate will develop solutions for the customer's ServiceNow environment, leveraging their deep understanding of IT Asset Management (ITAM) principles and best practices. Key Responsibilities:

• Support engagement efforts for process definition, re-engineering, improvement, and gap analysis during workshops with key customer sponsors and stakeholders
• Advise customers on how to improve their business processes using ServiceNow
• Guide customers in completing required documentation, such as business requirement workbooks, for technical aspects of the solution
• Draft user stories, acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them
• Provide ad-hoc oversight and training for the customer's future system administrators throughout the engagement
• Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
• Offer technical expertise on ServiceNow best practices focused on configuration vs. customization
• Be an expert in ServiceNow platform capabilities and guide project teams in scripting, workflows, and overall platform best practices
• Prepare customer-facing deliverables focused on technology and ensure the quality of configured/developed solutions
• Juggle multiple and complex projects/initiatives
• Promote continuous improvement practices for delivery/engagement materials
• Support specific sales activities when required
• Provide training and mentoring to other members of the Crossfuze Delivery team upon request Requirements:
• 5+ years of experience implementing, configuring, and customizing ServiceNow
• 4+ years of experience with common web technologies and networking (XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.)
• A deep understanding of IT Asset Management (ITAM) principles and best practices, with the ability to deliver high-quality solutions that meet customer needs and industry standards
• Strong understanding of ITIL methodologies, IT architecture, JavaScript, and web software design principles
• Working knowledge of relational databases
• Ability to prioritize, manage, and refine the project backlog, ensuring that stories are well-defined and ready for development
• Excellent communication and interpersonal skills, with the ability to interact effectively with clients and team members
• Ability to work remotely and with remote resources as needed
• Ability to understand and implement complex end-user requirements
• Ability to effectively organize work across multiple projects
• Required Certifications:
• ServiceNow System Administrator Certification
• ServiceNow Application Developer Certification
• ServiceNow Implementation Specialist in four or more applications Benefits:
• We value your quality of work over when or where it gets done. On Fridays starting at noon local time, there are no meetings and no messages, so you can use the afternoon for what you need.
• Flexible remote work options
• Additional PTO day for mental health
• Competitive paid time off
• Half-day Fridays
• Your time is valuable, both at work and away from it. We look ahead and support you in your professional goals, offering family-friendly benefits.
• Paid maternity and paternity leave for biological birth and adoption
• Newborn, adoption, and fertility assistance
• Competitive training & development programs
• Healthcare Plan
• 401(k) with employer match
• 10 days toward bereavement leave
• Crossfuze believes in promoting mindfulness, relaxation, and wellness. We offer a premium subscription to the Calm app for every employee, as well as 5 additional people of the employee's choice. Equal Employment Opportunity:

Our organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, status with regard to public assistance, or any other legally protected basis, in accordance with applicable law.