IT Service Management Professional: ServiceNow Developer Position

Job Title: ServiceNow ITSM Expert

About the Job:

We are seeking a seasoned ServiceNow Developer with expertise in IT Service Management (ITSM) to join our team. As an ITSM expert, you will design, develop, configure, and customize complex ServiceNow applications, modules, and services, focusing on optimizing and extending the IT Service Management module to meet evolving business needs.

Key Responsibilities:

• Design and develop robust ServiceNow solutions, including Incident Management, Problem Management, Change Management, Service Catalog, Request Fulfillment, Knowledge Management, and other core ITSM applications.
• Collaborate closely with business stakeholders, process owners, and technical teams to translate business requirements into effective, scalable, and maintainable technical solutions within the ServiceNow platform.
• Implement best practices for ServiceNow development, administration, scripting, integrations, and data management.
• Maintain, enhance, and optimize existing ServiceNow implementations and modules, ensuring performance, stability, and adherence to architectural standards.
• Develop and integrate ServiceNow with external systems using various methods such as REST/SOAP APIs, MID Servers, LDAP, SSO, etc.
• Troubleshoot, debug, and resolve complex technical issues related to ServiceNow applications, workflows, integrations, and user experience.
• Actively participate in ServiceNow upgrade planning, patching, and release management activities, ensuring smooth transitions and minimal disruption.
• Create and maintain comprehensive technical documentation, including design specifications, development guides, and test plans for ServiceNow solutions.
• Conduct code reviews and provide constructive feedback to ensure code quality, adherence to standards, and optimal performance.

Required Skills and Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related technical field.
• 6-15 years of progressive experience as a ServiceNow Developer, with a strong focus on ITSM module development and customization.
• Deep expertise in ServiceNow platform capabilities, including UI development, workflow design, scripting (JavaScript, GlideRecord, GlideAjax), access control, and data management.
• Proficiency in configuring and customizing core ITSM applications such as Incident, Problem, Change, Service Catalog, and Knowledge Management.
• Demonstrable experience with ServiceNow integrations using various methods (REST/SOAP APIs, IntegrationHub).
• Solid understanding of relational databases and data modeling concepts within ServiceNow.
• Experience with Agile development methodologies (Scrum, Kanban).

Preferred Skills:

• ServiceNow Certifications such as Certified System Administrator (CSA) and Certified Implementation Specialist - ITSM (CIS-ITSM) are highly desirable.
• Experience with other ServiceNow modules like CMDB, Discovery, IT Operations Management (ITOM), Security Operations (SecOps), or GRC.
• Familiarity with ITIL framework and principles.

What We Offer:

A dynamic work environment with opportunities for growth and professional development, a competitive salary, and a comprehensive benefits package.

About Us:

We are a growing organization with a passion for delivering innovative solutions that transform businesses. We value collaboration, continuous learning, and employee well-being.