Servicenow Developer

ServiceNow Developer Role

We are seeking a mid-level ServiceNow Developer with 5-7 years of hands-on experience designing, building, and optimizing ServiceNow applications and modules.

• Solution Design & Development:
• Translate business requirements into technical specifications and solutions on the ServiceNow platform.
• Develop custom applications, UI Policies, Business Rules, Client Scripts, Flow Designer/IntegrationHub flows, and REST/SOAP integrations.
• Platform Configuration & Administration:
• Configure core modules (Incident, Problem, Change, Request, CMDB, Knowledge, Service Catalog).
• Maintain ACLs, data policies, transform maps, MID Servers, and Scheduled Jobs.
• Integrations:
• Design and implement secure integrations with on-prem and SaaS systems using IntegrationHub, custom REST APIs, JDBC, and SSO (SAML/OIDC).
• Testing & Quality Assurance:
• Write and execute ATF tests;
• Support UAT and regression cycles;
• Resolve defects.
• Agile Delivery & Documentation:
• Participate in Scrum ceremonies;
• Create technical documentation, release notes, and runbooks.
• Performance & Governance:
• Optimize scripts, queries, and table indexes;
• Enforce coding standards and best practices.
• Support & Troubleshooting:
• Provide L3 support, root-cause analysis, and post-deployment hyper-care.

Required Skills & Experience:

• 5-7 years of dedicated development on the ServiceNow platform.
• Strong proficiency in JavaScript, Glide APIs, Flow Designer, and IntegrationHub.
• Demonstrated success delivering at least two major ServiceNow implementations or upgrades.
• Experience with ITSM and at least one additional suite (e.g., ITOM, HRSD, SecOps, CSM).
• Familiarity with CI/CD (Git, Jenkins, ServiceNow DevOps) and automated testing (ATF).
• Working knowledge of web technologies (HTML, CSS, Angular/React widgets, REST, JSON, XML).
• Excellent problem-solving skills, attention to detail, and ability to communicate complex ideas. Preferred/Bonus Qualifications:
• ServiceNow Certified Application Developer (CAD) and CSA/ITSM/ITOM certifications.
• Exposure to ServiceNow AI Search, Now Experience UI Builder, or App Engine Studio.
• Experience with Scoped-App development and Service Portal theming.
• Knowledge of ITIL v4 or Agile/Scrum certifications (CSM, PMI-ACP). Education:

Bachelor's degree in Computer Science, Information Systems, Engineering, or related discipline (or equivalent experience).