ServiceNow ITSM Automation Specialist

About the Role ">

• Design and implement automated business processes utilizing ServiceNow's Configuration Management Database (CMDB).
• Create efficient workflows, business rules, UI Actions, and Client Scripts to streamline complex business operations.
• Develop expertise in Catalog Development and Flow Designer creation.
• Implement integrations between ServiceNow and external systems using REST/SOAP APIs and MID Servers.
• Promote excellence in Incident Management, Problem Management, and Change Management through effective process optimization.
• Enhance Knowledge Management by creating a centralized repository of valuable information.
• Cultivate strong analytical and problem-solving skills to tackle complex issues effectively.
• Demonstrate excellent communication, presentation, and interpersonal skills to collaborate with colleagues. "]},