Senior ServiceNow Developer Lead

Job Title: Senior ServiceNow Developer Lead – CSM and Portal Expert ">

About the Role: ">

We are seeking a highly experienced ServiceNow expert with deep hands-on experience in Customer Service Management (CSM) and Portal Development. ">

This is a fully remote role supporting a strategic digital transformation initiative, where you'll work alongside a globally distributed team of developers, architects, and product owners. ">

Key Responsibilities: ">

• Lead and ensure quality development of ServiceNow solutions within agile teams.">
• Implement enhancements identified during UAT and propose improvements to existing designs.">
• Deliver complex ServiceNow implementations including:">
• Core platform modules (case, incident, request management)">
• CSM portal development and enhancements (UI, service catalog)">
• Integration with third-party tools using scripted APIs and Integration Hub">
• Data modeling and management (CSDM)">
• Collaborate with architects and technical leads to ensure best practices in solution design and delivery.">
• Translate user stories into efficient ServiceNow features, minimizing customizations.">
• Maintain code versioning and contribute to release management strategy.">
• Write clear specifications, design documentation, and troubleshooting guides."> ">

Required Skills and Qualifications: ">

• 8+ years of experience in ServiceNow CSM and Portal development.">
• Strong expertise in Workspaces, UI Builder, Flow Designer.">
• Front-end development for ServiceNow portals (e.g., Employee Center, Customer Portal).">
• Portal customization and management.">
• Integration with 3rd-party applications.">
• Service Catalog configuration.">
• Agile/SCRUM methodologies.">
• ITIL processes.">
• Strong problem-solving and communication skills.">
• Experience working in distributed teams and multicultural environments.">
• High accountability, proactivity, and team collaboration.">
• Fluent in English (verbal and written)."> ">

Benefits and Other Perks: ">

This role offers a unique opportunity to work on a strategically important project, develop your skills, and collaborate with a talented team. ">

If you have the necessary skills and experience, please consider this exciting opportunity to join our team and grow professionally. "]},