Advanced ITIL ServiceNow Developer

ServiceNow Developer with Advanced ITIL Skills This role involves developing, testing, and supporting ServiceNow applications to drive business efficiency. We're seeking a motivated developer with a strong understanding of ITIL practices and experience with the ServiceNow platform.

Key Responsibilities:

• Design, develop, and test scoped apps, flows, service requests, ACLs, widgets, integrations, and email notifications.
• Create reports, views, and dashboards in ServiceNow.
• Collaborate with customers to understand needs and turn them into technical solutions.
• Provide input on project planning and implementation based on your technical expertise.
• Address issues in ServiceNow and support users in resolving them.
• Test and update customizations during platform upgrades.
• Train users and promote awareness of ServiceNow capabilities across the organization.

Requirements:

• Bachelor's degree in Computer Science, IT, or a related field, or equivalent work experience.
• Experience with the ServiceNow platform and a solid understanding of ITIL practices.
• Familiarity with ServiceNow APIs like GlideRecord, GlideAjax, and other server/client-side scripting tools.
• Proficiency in scripting using JavaScript, plus working knowledge of HTML and CSS.
• Strong communication skills and the ability to explain technical details to a variety of audiences.
• A problem-solving mentality, using your experience, research skills, and available tools.
• Strong grasp of the ServiceNow platform's architecture and best practices, capable of designing scalable, maintainable solutions beyond basic configurations.
• Experience in at least three of these areas: Incident, Change, or Release Management, Knowledge Management, Service Portal or Employee Center, Asset or Configuration Management, Reports, Dashboards, or Performance Analytics.

About This Role:

We offer a dynamic work environment that values innovation, creativity, life-long learning, and professional growth. Our team is passionate about delivering high-quality solutions and making a meaningful impact. If you're a talented developer looking for a challenging opportunity, we encourage you to apply.