ServiceNow Architect

Make a difference. Be happy. Grow your career.

THE ROLE

A ServiceNow Architect is responsible for providing high-level design and specifications for ServiceNow implementations. They lead the development and implementation of ServiceNow applications in the areas of ITSM, CSM, SPM, ITOM, and other areas. They should have knowledge and experience in defining application and data architecture roadmaps for significant business / functional scopes. They oversee projects from an architecture design perspective through implementation. They provide leadership and advocacy, as well as providing hands-on support as needed, and assisting in troubleshooting/problem solving. They can help establish an enterprise-wide technical architecture and implementation strategy, setting the foundation for lasting success.

KEY RESPONSIBILITIES

• Lead / Participate in Client Workshops to gather business & technical requirements/user stories

• Consult customers and team members on industry and ServiceNow best practices - Deliver on Scoped Application Development

• Configure / Build Application UI and Workflows - Development of required integration components (SSO, LDAP, REST/SOAP Web Services)

• Service Catalog structuring and Portal Development (Widget configurations)

• Creation and delivery of solutions for customers, addressing requirements through technical architecture in consideration of process design and technical best practices, and standards

• Collaborate and contribute to the creation, deployment, and maintenance of technical best practices and standards

• Adhere to ServiceNow development standards

• Follow SDLC best practices, including those around proper testing and code documentation - Follow the organization’s change management policy for all configuration changes, including vendor-made changes

SKILLS AND EXPERIENCE

• Generally requires a Bachelor’s degree and 8 years of related experience or 11 years of related experience in lieu of a degree.

• Deep knowledge of ServiceNow architecture (CMDB, Workflows, Scripting, ACLs, etc.

• Familiarity with modules like ITSM, ITOM, HRSD, SecOps, CSM, and App Engine

• Familiarity with Service Bridge architecture

• Familiarity with Domain Separation architecture

• Understanding of JavaScript (Server-side and Client-side in ServiceNow)

• Glide API, Business Rule, Script Includes, UI Action, Client Scripts

• Integration skills (REST, SOAP, MID Server, Integration HUB)

MINIMUM YEARS OF EXPERIENCE

• 7+ Year of Experience in the ServiceNow platform

• Certified System Administrator (CSA) Preferred Certified Application Developer (CAD) Preferred

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.