**ServiceNow Platform Director

Job Title: ServiceNow Product Manager/Owner About the Role

We are seeking a seasoned professional to lead our ServiceNow platform initiatives and projects, ensuring successful delivery of business objectives and customer satisfaction. Key Responsibilities

• Lead and manage a team of ServiceNow Professionals, fostering continuous improvement through regular retrospectives and actionable feedback.
• Oversee all aspects of scoping, design, implementation, user training, and value realization for ServiceNow platform initiatives and projects.
• Serve as a key liaison between technical teams, business stakeholders, and leadership, effectively communicating project status, risks, and outcomes.
• Develop and enhance an effective platform governance framework, including processes for demand management, roadmap planning, and prioritization.
• Evaluate and assess new platform features and their benefits, ensuring alignment with business objectives and translating these into actionable initiatives.
• Work with process Owners/Managers to prioritize requirements and manage the product backlog, translating business needs into actionable tasks for development teams.
• Manage team/project resources, monitor utilization, and ensure optimal team alignment. Requirements and Qualifications
• Strong communication skills, including the ability to lead discussion and guide a group to smart decisions.
• Strong emotional intelligence as it relates to both self and social awareness, as well as applicability to organizational change management.
• High degree of organization, individual initiative, and personal accountability, with a results-driven mindset.
• Cultivate an inclusive and collaborative work environment that effectively integrates on-site and remote team members.
• Expert-level knowledge of the ServiceNow platform and its ecosystem, including the ability to provide documentation of relevant certifications.
• Demonstrated ability to think strategically, aligning initiatives and solutions to organizational goals, anticipating future challenges, and identifying opportunities for innovation and growth.
• Exceptional problem-solving and analytical skills, alongside a desire to solve challenging problems.
• Ability to thrive in a dynamic environment where there can be degrees of ambiguity.
• Proven operational support experience.
• Ability to obtain and maintain a government security clearance. PREFERRED QUALIFICATIONS:
• ServiceNow Certified System Administrator or Implementation Specialist
• Project Management Professional (PMP), PMI-ACP, or PRINCE2 certification
• ITIL v4 Foundation Certification and/or Strong knowledge of ITIL
• Experience with Business Transformation or Agile implementations
• Proficiency in tools such as JIRA, ServiceNow PPM, or similar platforms BASIC QUALIFICATIONS:
• Bachelor's / Master's degree in IT, Computer Science, or related field (or equivalent experience)
• 6-8+ years of experience managing ServiceNow implementations or similar projects
• Solid knowledge of ServiceNow modules, examples include ITAM, CMDB, HRSD, IRM
• Demonstrated ability to manage project scope, timelines, and risks
• Exceptional communication and leadership skills, with the ability to influence across all levels