IT Analyst (IT Support, Citrix, VPN, ServiceNow, Networking, Document Management Systems) in Washington, DC

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IT Analyst (IT Support, Citrix, VPN, ServiceNow, Networking, Document Management Systems) in Washington, DC

3+ years of Experience

POSITION: IT Analyst (IT Support, Citrix, VPN, ServiceNow, Networking, Document Management Systems)

LOCATION: Washington, DC

SALARY: Excellent Compensation with benefits + Bonus

DURATION: Full-Time ONSITE

SKILLS: IT Analyst, IT Support, Citrix, VPN, ServiceNow, Networking, Document Management Systems, Microsoft Windows OS, Cabling, LAN/WAN

DESCRIPTION:

Seeking an IT Analyst to join at Washington, DC for our prestigious client; this role is ideal for a tech-savvy professional with a service-oriented mindset and strong troubleshooting skills. The IT Analyst will deliver frontline support for the firm s technology systems and users, participate in IT projects, and ensure seamless execution of day-to-day operations and technology-driven events.

REQUIRED SKILLS:

• Microsoft Windows OS & Office Suite (advanced)
• Microsoft Teams and Citrix/VPN remote access platforms
• Document Management Systems (e.g., iManage Work 10)
• ServiceNow or other ticketing platforms
• Strong understanding of networking, cabling, and mobile technologies (iOS, iPadOS)
• Strong customer service and communication skills
• 3+ years of experience providing IT support in a professional or legal services environment
• Hands-on experience with LAN/WAN, PC systems, and enterprise-level tech support
• Experience in a law firm or professional services IT support is required
• Familiarity with enterprise security tools and best practices
• Ability to manage multiple priorities in a fast-paced professional environment

Key Responsibilities:

• Provide first-level technical support to users for software, hardware, and meeting technology tools
• Respond to and resolve service requests via phone, email, or in-person support
• Facilitate in-office and virtual meetings (video conferencing, presentations, client events)
• Collaborate with cross-office teams to support technology needs for meetings and events
• Install, configure, and maintain computer systems and related software per firm standards
• Manage office technology assets and maintain the firm s asset tracking system
• Use a service ticketing system (e.g., ServiceNow) to track and resolve incidents
• Participate in IT projects, deployments, and firm wide technology initiatives
• Support mobile devices, remote access technologies (Citrix, VPN), and security protocols
• Provide after-hours support as needed and assist during planned or unplanned outages

Qualifications:

• An associate s or Bachelor s degree (Preferred), or equivalent relevant experience
• 3+ years of experience providing IT support in a professional or legal services environment
• Hands-on experience with LAN/WAN, PC systems, and enterprise-level tech support
• Experience in a law firm or professional services IT support is required
• This position requires on-site presence 5 days a week and may require availability on at least one weekend per month.