Help Desk Specialist - ServiceNow

ServiceNow Support Role

In this technical support position, you will be responsible for delivering high-quality assistance to end-users regarding the ServiceNow platform. Your primary role will be as a frontline contact, troubleshooting and resolving issues within the system.

Key Responsibilities:

• Provide timely and accurate issue resolution through various channels.
• Troubleshoot technical issues and perform root cause analysis.
• Assist users with navigation, features, and capabilities of ServiceNow.
• Execute basic administrative tasks such as user provisioning and password resets under guidance.
• Monitor system performance and identify potential issues or bottlenecks.

Qualifications:

• 0-2 years (Jr), 3-5 years (Mid), or 5+ years (Sr) of hands-on experience supporting ServiceNow or similar ITSM platforms.
• Familiarity with ServiceNow modules including Incident Management and User Administration.
• Strong problem-solving and analytical skills.
• Excellent communication and customer service abilities.

Career Opportunities:

This role presents an excellent opportunity for individuals passionate about ITSM tools and customer support to contribute meaningfully in a dynamic environment.