ServiceNow Implementation Specialist with Technical Expertise

ServiceNow Implementation Specialist

A global business and technology transformation partner is looking to hire a ServiceNow Implementation Specialist to join their brand new team.

WARNING: for this role candidates who require company support to legally live and work in the UK cannot be considered.

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years.

You will take part of the:

Technical Development - Design and develop solutions for ServiceNow workflow applications, including:

• Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service Portal
• Technology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM)
• Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery

User Experience - Utilise ServiceNow's Experience Layer components to build modern, intuitive user interfaces

• Configure and enhance the Next Experience UI for tailored and seamless interactions
• Use UI Builder and Service Portal to deliver role-based dashboards and customised workflows that meet client-specific requirements

Integration and Data Management

• Integrate ServiceNow applications with external systems (e.g., CRMs, HR systems, and eCommerce platforms) using REST/SOAP APIs and IntegrationHub.
• Manage data migration and ensure alignment across ServiceNow modules and external systems for consistent data integrity.
• Workflow data fabric and RaptorDB About This Role

This full-time employee opportunity is available as a direct hire, offering an attractive referral scheme for placements made (Terms & Conditions apply). Key Responsibilities

As a ServiceNow Implementation Specialist, your key responsibilities will include:

Technical Development

• Design and develop solutions for ServiceNow workflow applications
• Develop expertise in integrating ServiceNow with external systems

User Experience

• Build modern, intuitive user interfaces using ServiceNow's Experience Layer components
• Deliver role-based dashboards and customised workflows that meet client-specific requirements

Integration and Data Management

• Integrate ServiceNow applications with external systems using REST/SOAP APIs and IntegrationHub
• Manage data migration and ensure alignment across ServiceNow modules and external systems

The ideal candidate will possess:

• Proven experience with the ServiceNow platform, focusing on Customer Experience, Technology Experience, and Employee Experience workflows
• Deep understanding of customer journey optimization, including touchpoints in marketing, sales, and commerce
• Strong knowledge of employee lifecycle touch points, such as onboarding, daily productivity, and career development
• Proficiency in JavaScript, HTML, CSS, and ServiceNow-specific tools like Glide API, Flow Designer, and IntegrationHub
• Expertise in integrating ServiceNow with external systems to create end-to-end workflows
• Ability to translate technical concepts into business outcomes and work effectively with diverse teams
• Analytical mindset with the ability to troubleshoot complex issues and deliver innovative solutions Benefits

This role offers:

• Flexible working arrangements, including remote work options
• Opportunities for professional growth and development
• A supportive team environment