ServiceNow Technical Solutions Specialist

Job Title: ServiceNow Technical Architect

About the Role:

We are seeking an experienced CSM architect to support on transversal design topics and with special focus on OnePortal integration between Adobe and ServiceNow. As a key member of our team, you will be responsible for designing and prototyping solutions leveraging SN product capabilities.

Key Responsibilities:

• Good knowledge of CSDM
• Excellent product roadmap awareness
• Excellent knowledge of Workspaces, UI Builder, Flow Designer
• Experience of integrations with 3rd party tools (scripted APIs and Integration Hub)
• Excellent knowledge of the ServiceNow Platform and its core features (main applications, shared capabilities, CMDB…).
• Portal management and customization
• Excellent knowledge of CSM, data exchange between Portal, CSM Portal , Service Catalog definition and setup with practical experiences
• Designing and prototyping skills, transforming ideas into solutions leveraging SN product capabilities
• Strong problem-solving skills
• English: Excellent.
• Excellent communication: ability to explain complex topics to a non IT audience, active listening and supportive attitude
• Proactive: propose help and assistance in design activities, detect room for improvement and look for optimizations
• Team player: you will be a key asset to the team and need to be willing to support and jump in when things get complicated

Requirements:

• 10+ years Hands-on ServiceNow with 6+ years on CSM & CSM Portal.