Senior Hardware Automation Specialist

Streamline Hardware Kit Delivery

About the Role:

We are seeking an experienced ServiceNow Developer to join a project that involves developing and enhancing ServiceNow capabilities to streamline the delivery and tracking of hardware kits to end users. The successful candidate will play a key role in automating order and change processes, managing ticket call flow, and ensuring seamless integration with third-party providers.

Key Responsibilities:

• ServiceNow Form Development: Create and customize forms to integrate with hardware providers.
• Automation: Implement automated workflows for ordering and changing items.
• Ticket Management: Oversee and optimize the call flow of tickets.
• Dashboards and Workflow Utilization: Utilize existing dashboards and workflows to manage and track orders through ServiceNow.
• Customer Interface: Enhance the customer interface to improve the tracking and management of orders.
• Collaboration: Work with a project team, including third-party suppliers and analysts, to ensure successful project delivery.
• Risk Management: Address potential risks by increasing development capacity and reducing dependency on single points of failure.

Requirements:

• Experience: Minimum of 4 years working with ServiceNow.
• Skills: Proficient in form development, workflow automation, and ticket management within ServiceNow.
• Team Collaboration: Ability to work effectively with both internal teams and external suppliers.
• Problem-Solving: Strong problem-solving skills to manage and track orders efficiently.